More tenants prefer the experience of dealing with landlords directly than going through letting agents or companies, a tenant poll conducted by Pegasus Insights has found.<\/p>\n
Some 70% of tenants who rent from an individual landlord describe their recent rental experience as \u2018positive\u2019, compared with just 60% of those renting through a letting agent. Overall, 7% of tenants surveyed reported a negative experience.<\/p>\n
Ben Beadle, chief executive of the National Residential Landlords Association, said: \u201cThese findings underline what we have long known. Smaller, individual landlords are an essential part of the rental market and consistently deliver some of the best outcomes for tenants.<\/p>\n
\u201cAs ministers continue to reform the private rented sector, it\u2019s vital they recognise the positive role of responsible landlords, as well as the importance of trust-based relationships between tenants and landlords. Policy decisions, and the rhetoric around the sector, must be informed by these facts.\u201d<\/p>\n
Some 81% of tenants that rent from an individual landlord are satisfied with the service they receive. This compares to 73% of tenants who rent from a build-to-rent company and 68% of those renting through a letting agent.<\/p>\n
The findings come from a poll of over 3,000 private renters across the UK.<\/p>\n","protected":false},"excerpt":{"rendered":"
More tenants prefer the experience of dealing with landlords directly than going through letting agents or companies, a tenant poll conducted by Pegasus Insights has found. Some 70% of tenants who rent from an individual landlord describe their recent rental experience as \u2018positive\u2019, compared with just 60% of those renting through a letting agent. Overall, […]<\/p>\n","protected":false},"author":1,"featured_media":4174,"comment_status":"","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[2],"tags":[],"class_list":["post-4173","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-second-home"],"yoast_head":"\n